This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Download gone wrong

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Happy112

more options

I tried to download a game recently but that has given me a lot of grief. Now every time a tab pops up even when the internet is off. The address is laserveradedomaina.com/redirect/57a764d042bf8. It pops up every time. Can anyone assist? I'd be grateful

I tried to download a game recently but that has given me a lot of grief. Now every time a tab pops up even when the internet is off. The address is laserveradedomaina.com/redirect/57a764d042bf8. It pops up every time. Can anyone assist? I'd be grateful

Gekose oplossing

edkamu7 said

I am very grateful for your assistance. Many thanks. I really appreciate. Have a good day. Wish you well.

My pleasure  ! 'Wishing you well too  !

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Hi,

That game you downloaded apparantly came with a 'bonus' : malware.

Go to the Firefox menu (≡) => Add-ons => Extensions, and look for any unfamiliar or suspicious looking extensions.

When you find any : remove them.

Do the same in Windows Control Panel.

However : most malware will be 'hiding' somewhere , so let's run malware scans (even though you already have run some) :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-laserveradedomaina-com/

'Hope that will help you get rid of the nuisance  !

more options

I am very grateful for your assistance. Many thanks. I really appreciate. Have a good day. Wish you well.

more options

Gekose oplossing

edkamu7 said

I am very grateful for your assistance. Many thanks. I really appreciate. Have a good day. Wish you well.

My pleasure  ! 'Wishing you well too  !