This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't uncheck save username checkbox from wells fargo site

more options

Every time I log in to Wells Fargo my friends user name and password come up. The save user name box is checked though we never checked it. I can uncheck and type my own info in and get into my accounts, but when I sign out and sign back in, the check user name box is checked again with my friends info. I can switch to saving my own info, but I don't want the check info box to be checked at all.

I use an imax

Every time I log in to Wells Fargo my friends user name and password come up. The save user name box is checked though we never checked it. I can uncheck and type my own info in and get into my accounts, but when I sign out and sign back in, the check user name box is checked again with my friends info. I can switch to saving my own info, but I don't want the check info box to be checked at all. I use an imax

Gekose oplossing

Hi fleetvanriper. there are a variety of ways that information could appear there, so here are a few things to check:

(1) Saved Login

You can check for that here:

  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security. The on the right side, find the "Saved Logins" and check there. Remove any unwanted logins.

(2) Form Autofill entry

Normally, this feature doesn't save user names, but...

When Firefox has saved form history, if you blank out the field and press the down arrow, the saved values should be shown. You can arrow down to an item you want to remove and press Shift+Delete to remove it from history.

(3) Site Cookie

To clear data the site has saved in cookies, you can use the Page Info dialog. While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. (Or, if necessary, you can edit the address.)

Then try reloading the page bypassing the cache, which you can do by holding down the Shift key when clicking the Reload button, or pressing Command+Shift+r (non-Mac: Ctrl+Shift+r).

Are you able to get rid of the unwanted name?

Lees dié antwoord in konteks 👍 1

All Replies (1)

more options

Gekose oplossing

Hi fleetvanriper. there are a variety of ways that information could appear there, so here are a few things to check:

(1) Saved Login

You can check for that here:

  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Privacy & Security. The on the right side, find the "Saved Logins" and check there. Remove any unwanted logins.

(2) Form Autofill entry

Normally, this feature doesn't save user names, but...

When Firefox has saved form history, if you blank out the field and press the down arrow, the saved values should be shown. You can arrow down to an item you want to remove and press Shift+Delete to remove it from history.

(3) Site Cookie

To clear data the site has saved in cookies, you can use the Page Info dialog. While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. (Or, if necessary, you can edit the address.)

Then try reloading the page bypassing the cache, which you can do by holding down the Shift key when clicking the Reload button, or pressing Command+Shift+r (non-Mac: Ctrl+Shift+r).

Are you able to get rid of the unwanted name?