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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Installed TB on my desktop. Click to open and get a message saying my TB profile can't be found. Click on OK and nothing happens. Won't open. Using Win 7 home

EdEW
EdEW
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Downloaded and installed latest version of TB. Click to open and message comes up saying that my TB profile can't be found. Click on the OK box and nothing happens. I can not open TB at all. Tried re-installing and even installing an older version. Same problem.

Downloaded and installed latest version of TB. Click to open and message comes up saying that my TB profile can't be found. Click on the OK box and nothing happens. I can not open TB at all. Tried re-installing and even installing an older version. Same problem.

All Replies (5)

Fabián Rodríguez
Fabián Rodríguez
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This is unusual. Normally on a new install Thunderbird will show a wizard to setup email.

Can you share a screenshot of the exact error message / initial box you see?

If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

EdEW
EdEW Vraag-eienaar
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The Thunderbird version I downloaded is 52.7.0 Just tried it again and got this screenshot when I tried to open TB

Fabián Rodríguez
Fabián Rodríguez
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It looks like you are using macOS and permissions of your Thunderbird profile folder/home folder may be wrong.

Take a look at this article: https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/

EdEW
EdEW Vraag-eienaar
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Thanks Fabian, I'm using windows 7 home on this computer. Don't own a Mac. It's funny that I tried 3 different Versions of TB and all of them did the same thing. I had an old ver 32 install file and even tried that. Any other suggestions?

Thanks.

Fabián Rodríguez
Fabián Rodríguez
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Uh, sorry, I saw "Safari" in your browser string and my brain ignored the rest.

This still points to wrong permissions, take a look at this article for possible causes/solutions:

http://kb.mozillazine.org/Profile_cannot_be_loaded