This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost my emails in thunderbird mail box recently, need help to recover the mails

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur christ1

more options

Had almost 8700 mails from july 2017 till May, 2 2018. all these mails lost

Had almost 8700 mails from july 2017 till May, 2 2018. all these mails lost

All Replies (1)

more options

You proved again (as many people before you as well) that accumulating messages in Inbox is a bad idea. Most likely your messages are gone. Did you create a backup of your Thunderbird profile folder?

Anti-virus software is often causing Thunderbird mail file corruption resulting in data loss. To prevent this problem in the future follow these suggestions.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile