This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does it take several minutes to download 35 kb of info?

  • 1 antwoord
  • 2 hierdie probleem
  • 10 views
  • Laaste antwoord deur Wayne Mery

more options

Thunderbird tells me there are no new messages, but mail washer shows several messages are waiting to be downloaded. When I check for new messages it says it's connecting but doesn't download for sometimes 8 minutes. This makes Thunderbird useless for business. How do I or you correct this significant problem?

Thunderbird tells me there are no new messages, but mail washer shows several messages are waiting to be downloaded. When I check for new messages it says it's connecting but doesn't download for sometimes 8 minutes. This makes Thunderbird useless for business. How do I or you correct this significant problem?

All Replies (1)

more options

Who is your network provider? And your mail provider?

In addition to answering the above, ... Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?