This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot put back the backup files combined with gmail. Mails disappear

more options

I deleted all mails on my phone and all mails in de the cloud are gone and therefore in Thunderbird as well. Lucky enough: daily backup on SD card. When I copy the Thunderbird folder back into the Roaming-folder , all my mails are back. But as soon as I go online, the cloud (empty !), overwrites my Thunderbird folders again and all mails are gone again. In the server-settings of Thunderbird, I blanked the synchro-settings, but no result. Anyone who can help me getting my back-up back in the cloud (gmail) ? Thanks for your help !!

I deleted all mails on my phone and all mails in de the cloud are gone and therefore in Thunderbird as well. Lucky enough: daily backup on SD card. When I copy the Thunderbird folder back into the Roaming-folder , all my mails are back. But as soon as I go online, the cloud (empty !), overwrites my Thunderbird folders again and all mails are gone again. In the server-settings of Thunderbird, I blanked the synchro-settings, but no result. Anyone who can help me getting my back-up back in the cloud (gmail) ? Thanks for your help !!

Gekose oplossing

TRy using this addon extension https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

But this time import the emails into folders in 'Local Folders' mail account.

  • Create a folder in 'Local folders'
  • Right click on folder and use 'ImportExportTools' > 'Import mbox file'
  • Choose top option to import just the mbox file
  • Select second option to import the mbox file and subdirectories if the folder had subfolders.
  • click on OK

locate your backup imap mail account. select an mbox file (no extension) and click on OK

Make sure you are in online mode. When it is imported.

  • Right click on an email and use 'Copy to' and selct the imap mail folder.
  • click on 'Get Messages' to force a synchronise'

Does email stay in imap folder ? If yes, then check it is now on server via webmail account. If yes, then proceed to copy more emails to put back on server.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

TRy using this addon extension https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

But this time import the emails into folders in 'Local Folders' mail account.

  • Create a folder in 'Local folders'
  • Right click on folder and use 'ImportExportTools' > 'Import mbox file'
  • Choose top option to import just the mbox file
  • Select second option to import the mbox file and subdirectories if the folder had subfolders.
  • click on OK

locate your backup imap mail account. select an mbox file (no extension) and click on OK

Make sure you are in online mode. When it is imported.

  • Right click on an email and use 'Copy to' and selct the imap mail folder.
  • click on 'Get Messages' to force a synchronise'

Does email stay in imap folder ? If yes, then check it is now on server via webmail account. If yes, then proceed to copy more emails to put back on server.

more options

I will try this solution in a couple of days, thanks for your support !