This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FF 60.0.2 Opens but is not responding

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur MartinAFC2

MartinAFC2
MartinAFC2
more options

O/S Win 10 version 1709

recently FF60.0.2 wont open properly. If I put computer or FF into safe mode it does. With FF in safe mode seems to work ok- managed to post this for example whilst FF in safe mode

I uninstalled rebooted then reinstalled FF - no joy Also refreshed FF - still no joy - incidentally post refresh did not add any add-ons On clicking icon after a delay FF opens but in top get "not repsonding " message and after a period of time Win asks if should wait or close Troubleshhoting data enclosed.

Thanks in advance for help

O/S Win 10 version 1709 recently FF60.0.2 wont open properly. If I put computer or FF into safe mode it does. With FF in safe mode seems to work ok- managed to post this for example whilst FF in safe mode I uninstalled rebooted then reinstalled FF - no joy Also refreshed FF - still no joy - incidentally post refresh did not add any add-ons On clicking icon after a delay FF opens but in top get "not repsonding " message and after a period of time Win asks if should wait or close Troubleshhoting data enclosed. Thanks in advance for help

Gekose oplossing

Update

FredMcD - you were on the right track - I remembered I had issues in the past with KIS & FF - I've uninstalled & changed to Bitdefender - no issues since!

Thanks again

Lees dié antwoord in konteks 👍 0

All Replies (4)

WestEnd
WestEnd
more options

Did you also delete the Mozilla folder when after you uninstalled FF before reinstalling?

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

MartinAFC2
MartinAFC2 Vraag-eienaar
more options

Thanks guys

West End - yes I did delete the Mozilla folder

FredMcD - no joy - have Kaspersky Internet Security - turned off the Application Network Rules. Sometimes FF opened properly & connected to home page - sometimes got (Not Responding)

What I do notice is that when it does not connect properly the first thing I notice is the home page does not come up - don't know if that helps

MartinAFC2
MartinAFC2 Vraag-eienaar
more options

Gekose oplossing

Update

FredMcD - you were on the right track - I remembered I had issues in the past with KIS & FF - I've uninstalled & changed to Bitdefender - no issues since!

Thanks again