This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 60 cannot play MP3 files properly

  • 2 antwoorde
  • 1 het hierdie probleem
  • 47 views
  • Laaste antwoord deur Top-10

more options

Although all other browsers play all MP3 files properly, Firefox 60 after about 40 seconds of streaming returns this message: The connection was reset.

Example: http://www.sakisgouzonis.com/files/mp3s/Sakis_Gouzonis_-_From_The_Sky.mp3

I started Firefox in Safe Mode but the problem is still there. I also removed all of my add-ons but the problem remains.

Thanks in advance for your help.

Although all other browsers play all MP3 files properly, Firefox 60 after about 40 seconds of streaming returns this message: The connection was reset. Example: http://www.sakisgouzonis.com/files/mp3s/Sakis_Gouzonis_-_From_The_Sky.mp3 I started Firefox in Safe Mode but the problem is still there. I also removed all of my add-ons but the problem remains. Thanks in advance for your help.

Gekose oplossing

Separate Security Issue, please update your Flash 28.0 r0 Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Hi, no idea, works fine for me. uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 60.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

Separate Security Issue, please update your Flash 28.0 r0 Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Hi, no idea, works fine for me. uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 60.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

Thanks, Pkshadow! I updated Flash Player to the latest version, but for some reason the problem was solved only when I restarted my computer. Thanks again for your help! You are amazing!