This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Some emails go into inbox, others into All Mail, why?

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Toad-Hall

leeoldsa
leeoldsa
more options

why do some emails go into inbox and others into All Mail and how do I correct the problem.

why do some emails go into inbox and others into All Mail and how do I correct the problem.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

In gmail, all emails that are received, sent and archived are in 'All Mail'. It is the global storage for gmail. Emails appear in other folders which gmail call labels because the 'label' is like a tag on an email in 'All Mail' which acts like a filter to faciliate the display of emails in other folders because users are used to that visual format.

Gmail will also put new emails into other folders such as Important or Categories such as 'Social'. This can be a pain for those using POP as Thunderbird can only access and download from 'Inbox'. It is also a nuisance for those using IMAP because the folders in Categories are not allowed imap access. This is dictated by gmail not Thunderbird; you can see this in webmail account under 'Settings' > 'Settings' > 'Labels'.

Suggest you logon to gmail webmail and see what you have got set up under 'Settings' > 'Configure Inbox'. I have only 'Primary' selected.