Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

recaptcha not working with Firefox 61

  • 10 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur DSRODE

more options

reCAPTCHAs have not been loading on any website. It works on all other browsers (unfortunately the task I need requires firefox)

I have currently tried: 

reinstalling firefox Starting in safe mode Changing security settings

When I look at the source code the iframe for the captcha is not there

reCAPTCHAs have not been loading on any website. It works on all other browsers (unfortunately the task I need requires firefox) I have currently tried: reinstalling firefox Starting in safe mode Changing security settings When I look at the source code the iframe for the captcha is not there

All Replies (10)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

FredMcD said

Make sure you are not blocking content. Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Yes the problem is still there when I start Firefox in safe mode

more options

And 'Tracking Protection' ?

more options

I have it set to "never" and have an exception for the website I'm trying to use

more options

Hello, a forum with the same problem was started in 2015. You can get it here: https://support.mozilla.org/en-US/questions/1101845 It said that you can clear out cookies to solve this problem. The author also said that after starting in safe mode, he started firefox in normal mode and it did! See the screenshot here: https://screenshots.firefox.com/1JmORIha1rkVnZw0/support.mozilla.org

more options

Anabadyo said

Hello, a forum with the same problem was started in 2015. You can get it here: https://support.mozilla.org/en-US/questions/1101845 It said that you can clear out cookies to solve this problem. The author also said that after starting in safe mode, he started firefox in normal mode and it did! See the screenshot here: https://screenshots.firefox.com/1JmORIha1rkVnZw0/support.mozilla.org

Thanks for the input but I did see this and tried everything in the thread. Which is why I posted this topic to see if anyone had any other insights or if there were issues with the most recent release

Gewysig op deur DSRODE

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

FredMcD said

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Unfortunately starting in safe mode did not work either. Again recaptcha is running on every other browser from IE to chrome. But my company requires Firefox.

more options

If you started Windows in Safe Mode with networking along with FF then the problem is something else is blocking content there. Sounds like your company security software could be the culprit here.

more options

Even on my personal laptop at home I'm having the same problem. Disabled all securities and anti-virus software. Unless there's something else that could be blocking content