This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 61 web content window crashes after a few minutes.

  • 1 antwoord
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur Shadow110

theTechnician
theTechnician
more options

Recently updated to Firefox 61 and after a couple of minutes the area where web content shows stops responding. I can click on all the toolbars, favourites, and menus and they respond fine, but I'm not able to scroll or click on any links on web pages. If I change to another tab, then a blank page opens with a loading icon. If I then go back to another tab that was loaded, I get the same blank screen with a loading icon.

I can close Firefox and re-open it which works for another couple of minutes, but then 'crashes'. When I do close FF then go to re-open, a message appears stating that FF is already open but not responding.

Fixes tried: Refreshing Firefox Starting in safe-mode Removing Firefox and re-installing. Created new user on this PC and installed under that account.

Recently updated to Firefox 61 and after a couple of minutes the area where web content shows stops responding. I can click on all the toolbars, favourites, and menus and they respond fine, but I'm not able to scroll or click on any links on web pages. If I change to another tab, then a blank page opens with a loading icon. If I then go back to another tab that was loaded, I get the same blank screen with a loading icon. I can close Firefox and re-open it which works for another couple of minutes, but then 'crashes'. When I do close FF then go to re-open, a message appears stating that FF is already open but not responding. Fixes tried: Refreshing Firefox Starting in safe-mode Removing Firefox and re-installing. Created new user on this PC and installed under that account.

All Replies (1)

Shadow110
Shadow110
more options

HI, please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.