This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Bug 1394851 is marked as "solved", but issue occurs in FF 61.0.1 (64-bit) on w10

  • 3 antwoorde
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur Shadow110

kasolo
kasolo
more options

Hello, the bug

https://bugzilla.mozilla.org/show_bug.cgi?id=1394851

was described as solved, but the issue is present in my version of FF (see above).

I have browser.download.useDownloadDir;false

but the screenshot extension continues to save in the default download directory.

thanks and best wishes Chris

Hello, the bug https://bugzilla.mozilla.org/show_bug.cgi?id=1394851 was described as solved, but the issue is present in my version of FF (see above). I have browser.download.useDownloadDir;false but the screenshot extension continues to save in the default download directory. thanks and best wishes Chris

All Replies (3)

user633449
user633449
more options

Perhaps the developer of your extension needs to fully support that API?

kasolo
kasolo Vraag-eienaar
more options

Hi Tyler well, seems like I used the wrong terminology with the word "extension". The difficulty does not come from some third-party software. It happens with the built-in screenshot function of FF. See also https://github.com/mozilla-services/screenshots/issues/3420 which is referenced on the abovementioned bugzilla page. Best wishes Chris

edit - ps - going on vacation now, will be unable to reply for about 10 days

Gewysig op deur kasolo

Shadow110
Shadow110
more options

Hi, just making sure as Screenshots should not be stored on-line.

Give this a try when you get back I hope from a great holiday : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.