This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can I empty my own trash folder?

  • 5 antwoorde
  • 1 het hierdie probleem
  • 13 views
  • Laaste antwoord deur rndln

more options

I used to be able to empty my trash folder, but now messages are being deleted automatically with in a few days or less.. I have gone to properties in both of the "trash" folders that appear on the left of my screen and the "do not delete any messages" is clearly checked in the retention policy.

I used to be able to empty my trash folder, but now messages are being deleted automatically with in a few days or less.. I have gone to properties in both of the "trash" folders that appear on the left of my screen and the "do not delete any messages" is clearly checked in the retention policy.

All Replies (5)

more options

What is your account type - POP or IMAP?

more options

Under account settings in server settings it says IMAP mail server

more options

In Account Settings > Server Settings under 'Message Storage' Is the 'Empty Deleted folder on exit' checkbox selected ? If yes, then uncheck that checkbox and click on 'OK

more options

Have you accessed the webmail account using a browser and emptied the Trash folder ? Is there is a setting in the webmail account which can choose to empty automatically every x days?

Have you accessed the imap email address of account via another computer or perhaps a phone and emptied the Trash folder ?

more options

Toad-Hall said

In Account Settings > Server Settings under 'Message Storage' Is the 'Empty Deleted folder on exit' checkbox selected ? If yes, then uncheck that checkbox and click on 'OK

No, that checkbox is not selected.