This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am not getting password reset email

  • 1 antwoord
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur WestEnd

Tonya
Tonya
more options

I know my login info. but it isn't working so I clicked the reset password but I never got an email. I have done this about 3 times 2 weeks ago and then today. I also tried the username reset. Yes the email is correct, yes I have checked my spam and all my folders and yes my email is working. Please don't respond with the basic check everything because I have done all of those. All information is correct and there is not a recovery email lost in my email account. My question is how do I login when my password isn't working and I cannot get the email recovery?

I know my login info. but it isn't working so I clicked the reset password but I never got an email. I have done this about 3 times 2 weeks ago and then today. I also tried the username reset. Yes the email is correct, yes I have checked my spam and all my folders and yes my email is working. Please don't respond with the basic check everything because I have done all of those. All information is correct and there is not a recovery email lost in my email account. My question is how do I login when my password isn't working and I cannot get the email recovery?

All Replies (1)

WestEnd
WestEnd
more options

Then it means you used a different email from registered or entered the email incorrectly. FF Forum can't help with email problem and you need to contact mozilla support not the End user forum for this help.

Gewysig op deur WestEnd