This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

forget my passwords

  • 2 antwoorde
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur cor-el

Quechua
Quechua
more options

Hello,

I would like Firefox to forget all my usernames and passwords. When I go to "privacy & security" > "Saved Logins", the list is empty, yet my browser keeps suggesting usernames and passwords whenever I click on a login field. How can I stop this from happening? Any help would be greatly appreciated.

Hello, I would like Firefox to forget all my usernames and passwords. When I go to "privacy & security" > "Saved Logins", the list is empty, yet my browser keeps suggesting usernames and passwords whenever I click on a login field. How can I stop this from happening? Any help would be greatly appreciated.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Quechua, Firefox has three different field data storage features:

  • Saved Logins - you've checked this one
  • Form history - can be cleared as noted below
  • Address filler - probably not relevant

You can clear the "Form & Search History" using the steps in the first section of this article: Clear recent searches from the Search bar.

If none of those have your saved logins, two other possibilities:

  • The website recognizes you and prefills your user name -- sites do not prefill passwords
  • An add-on or other external password manager is filling in the fields

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything that seems to be form or password related? If anything looks suspicious, or if you just do not remember installing it or why, please disable it for now.

Any progress?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also delete logins.json and formhistory.sqlite in the profile folder top remove all data stored in these files.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.