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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can not restore saved password

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When I try to restore my firefox data from a back up, it did not show the saved password. I already put the logins.json and key4.db to the profile, but firefox still did not show my saved password. Please help me.

When I try to restore my firefox data from a back up, it did not show the saved password. I already put the logins.json and key4.db to the profile, but firefox still did not show my saved password. Please help me.

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Those are the right files. Do they both have the same date? Where did you get those files from?

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What Firefox version did create this backup?

Try to rename/remove pkcs11.txt and secmode.db in the Firefox profile folder with Firefox closed.