This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Multi-process firefox crush

  • 1 antwoord
  • 1 het hierdie probleem
  • 12 views
  • Laaste antwoord deur FredMcD

logidip
logidip
more options

Firefox crush very often related to e10s(multi-process). The only solution is to disable multi-process in "about:config".

Affected platform(at least): Windows, Linux, MAC OS Affected version: from the first e10s-enabled version(I forgot) until the latest, including ESR.

To have a simple test: 1. Install Firefox; 2. Tweak some settings or not, just don't disable e10s yet; 3. To trigger a crush quickly, open a lot of PDF pages and switch between them, (however this is not the only way to trigger crushes); 4. Disable e10s in about:config; 5. Try step 3 again, now it's much harder to get a crush.

Firefox crush very often related to e10s(multi-process). The only solution is to disable multi-process in "about:config". Affected platform(at least): Windows, Linux, MAC OS Affected version: from the first e10s-enabled version(I forgot) until the latest, including ESR. To have a simple test: 1. Install Firefox; 2. Tweak some settings or not, just don't disable e10s yet; 3. To trigger a crush quickly, open a lot of PDF pages and switch between them, (however this is not the only way to trigger crushes); 4. Disable e10s in about:config; 5. Try step 3 again, now it's much harder to get a crush.

All Replies (1)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support