This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

no sound for instagram

more options

There is absolutely no sound for any instagram video and some facebook videos, i already have the latest adobe flash player

There is absolutely no sound for any instagram video and some facebook videos, i already have the latest adobe flash player

Gekose oplossing

polandfreshness said

sorry i have been trying to this issue for several months

Probably a rhetorical question, but : that article I gave you a link to didn't help ?

Lees dié antwoord in konteks 👍 0

All Replies (8)

more options

fuck you guys for not answering me

more options

polandfreshness said

fuck you guys for not answering me

Hello polandfreshness,

Sorry, but you're not the only one posting questions here, and sometimes a few questions wind up further down the queue.

And then : not everybody can come up with an answer right away (it takes time to search) .....

The people who answer questions here are (for the main part) volunteers, users just like you, who are trying to help other users in their spare time - you probably didn't know that (?)

Dropping the F-bomb on us ...... what most people do when they have been waiting a long time :

They post something like : "bump " ..... or : "Can somebody help me  ?"


Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Anything helpful there  ?

more options

McCoy said

polandfreshness said
fuck you guys for not answering me

Hello polandfreshness,

Sorry, but you're not the only one posting questions here, and sometimes a few questions wind up further down the queue.

And then : not everybody can come up with an answer right away (it takes time to search) .....

The people who answer questions here are (for the main part) volunteers, users just like you, who are trying to help other users in their spare time - you probably didn't know that (?)

Dropping the F-bomb on us ...... what most people do when they have been waiting a long time :

They post something like : "bump " ..... or : "Can somebody help me  ?"


Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Anything helpful there  ?

sorry i have been trying to this issue for several months

more options

Gekose oplossing

polandfreshness said

sorry i have been trying to this issue for several months

Probably a rhetorical question, but : that article I gave you a link to didn't help ?

more options

Note that Facebook and Instagram may be using a HTML5 player and not the Flash Player Plugin from Adobe.

What Edition of Windows 7 do you have? as because if you a a N or KN edition (for those outside of say US and Canada) then you may not have the Media Feature Pack installed as mentioned in https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

The pack adds needed codecs so you can fully use HTML5 players. A easy way to see what your system supports is at https://www.youtube.com/html5/ as all checks should ideally be blue.

more options

McCoy said

polandfreshness said
sorry i have been trying to this issue for several months

Probably a rhetorical question, but : that article I gave you a link to didn't help ?

I figured it out. I use a 5.1 sound system and i didnt turn on the side speaker and center speaker for me to hear instagram videos haha. Thanks everyone. Happy holidays and love to you all

more options

polandfreshness said

I figured it out. I use a 5.1 sound system and i didnt turn on the side speaker and center speaker for me to hear instagram videos haha.

Well, how about that  ? ! You solved the problem all by yourself  ! Well done  !

I noticed that you marked my post as Chosen Solution - as I am not the one who solved your problem : you can remove that Chosen Solution mark by clicking on the 'Undo' button to the right of that post and then mark your own (last) post.

more options

McCoy said

polandfreshness said
I figured it out. I use a 5.1 sound system and i didnt turn on the side speaker and center speaker for me to hear instagram videos haha.

Well, how about that  ? ! You solved the problem all by yourself  ! Well done  !

I noticed that you marked my post as Chosen Solution - as I am not the one who solved your problem : you can remove that Chosen Solution mark by clicking on the 'Undo' button to the right of that post and then mark your own (last) post.

your solution led to my solution so in a way you were the reason for my success, thank you!