This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I deactivated my firefox account years ago. I want to reactivate it (or create a new one with the same email).

  • 2 antwoorde
  • 1 het hierdie probleem
  • 14 views
  • Laaste antwoord deur samuel9

more options

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

All Replies (2)

more options

Where there instructions provided for more help when that message came up?

Gewysig op deur WestEnd

more options

No. It does not. Here is a screenshot of what it shows.

This account was deactivated.