This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am experiencing a problem with being unable to watch videos.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur FredMcD

more options

For the past several months I've been experiencing problems with my videos not playing, mostly youtube. Usually I can get the video playing, but today it happened again and I've tried a lot of things but I still can't get videos to play. It pretty much is a blank screen with an endless loading circle (or whatever you want to call that).

For the past several months I've been experiencing problems with my videos not playing, mostly youtube. Usually I can get the video playing, but today it happened again and I've tried a lot of things but I still can't get videos to play. It pretty much is a blank screen with an endless loading circle (or whatever you want to call that).

Gekose oplossing

What's your computer system and Firefox version?

Please explain the problem in detail. What happens? What is the exact error messages?

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

What have you done to try to fix it? Updated Flash player, installed latest Firefox, all the usual cliches about deleting temporary files and cookies, refreshing Firefox etc...?

more options

Gekose oplossing

What's your computer system and Firefox version?

Please explain the problem in detail. What happens? What is the exact error messages?

Youtube currently uses the HTML5 player.

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues