This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Upgraded to windows 10 and all my folders and events are gone and it's critical I have them.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur christ1

Vavila
Vavila
more options

My sub folders & events are all gone and I have 200 unopened emails that had previously been deleted over the past few months that are all unopened.

My sub folders & events are all gone and I have 200 unopened emails that had previously been deleted over the past few months that are all unopened.
Aangehegde skermkiekies

Gekose oplossing

You can check for a folder named C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If so, look for your old Thunderbird profile. For the default Thunderbird profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.

Lees dié antwoord in konteks 👍 0

All Replies (2)

Vavila
Vavila Vraag-eienaar
more options

I found the subscribe box, but it is greyed out.

christ1
christ1
  • Top 25 Contributor
more options

Gekose oplossing

You can check for a folder named C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Does such a folder exist?

If so, look for your old Thunderbird profile. For the default Thunderbird profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

If none of the above works the only way would be to restore a backup of your Thunderbird profile you created prior to the incident.