This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

"Sent" folder not appearing after account recreation, or synching with IMAP server

TheOfficeWorker
TheOfficeWorker
more options

I have had an IMAP account running for about 30 months that I and a co-worker access from several different laptops and tablets. Recently, emails I was sending from this account on my laptop stopped showing up in my Sent folder on my laptop (although I can still see these sent emails in the Sent folder if I log into our mail provider via web interface). I have tried deleting the account in Thunderbird and recreating it, but this has not solved the problem. The recreated version has populated the Inbox correctly on my laptop, but has not recreated the Sent folder. I have refreshed the list of folders this account is subscribed to. The refreshed list shows the Sent folder, and I am subscribed to it. I am a little worried that I may have used a different display name for my recreated account from what the original was, but the email address is definitely the same for the recreated account. Would having a different display name make any difference?

I have had an IMAP account running for about 30 months that I and a co-worker access from several different laptops and tablets. Recently, emails I was sending from this account on my laptop stopped showing up in my Sent folder on my laptop (although I can still see these sent emails in the Sent folder if I log into our mail provider via web interface). I have tried deleting the account in Thunderbird and recreating it, but this has not solved the problem. The recreated version has populated the Inbox correctly on my laptop, but has not recreated the Sent folder. I have refreshed the list of folders this account is subscribed to. The refreshed list shows the Sent folder, and I am subscribed to it. I am a little worried that I may have used a different display name for my recreated account from what the original was, but the email address is definitely the same for the recreated account. Would having a different display name make any difference?

Gekose oplossing

A couple of hours after I lodged this problem report, I sent an email from the affected account using Thunderbird, and when I did, the "Sent" folder reappeared and began to be populated. The problem, therefore, seems to be solved - although in an ideal world I don't think it should really be necessary to send an email to populate the "Sent" folder. I consider this issue resolved.

Lees dié antwoord in konteks 👍 0

All Replies (1)

TheOfficeWorker
TheOfficeWorker Vraag-eienaar
more options

Gekose oplossing

A couple of hours after I lodged this problem report, I sent an email from the affected account using Thunderbird, and when I did, the "Sent" folder reappeared and began to be populated. The problem, therefore, seems to be solved - although in an ideal world I don't think it should really be necessary to send an email to populate the "Sent" folder. I consider this issue resolved.