Unfortunately, your screenshot didn't upload successfully. Could you attach it to a reply? https://support.mozilla.org/questions/1255823#question-reply

You can check for sandbox security issues when Firefox has a problem to access fonts installed locally.

• https://wiki.mozilla.org/Security/Sandbox

You can set this pref to 2 or 1 on the about:config page to reduce the sandbox security level.

• security.sandbox.content.level = 1
• close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

• http://kb.mozillazine.org/about:config

See also:

• https://wiki.mozilla.org/Security/Sandbox#Content_Levels

Ok, will try again. It's a PNG file from my Mac desktop. When I click on the desktop icon it opens in Preview...if that helps. Also, the Asian characters don't seem to appear in all websites , just some.

Actually, I think that's Japanese.

Could you check your Langage preference for Google search results here:

https://www.google.com/preferences#languages

Thanks for responding again. I am uploading a second prn file showing the screen I get when I click on the link you suggested. I can change the radio button to English, but every time I close the window, go back to Foxfire and do another Google search, then then check preferences again the radio button has reverted back to the Japanese. Further thoughts?

I assume you clicked the blue button that is equivalent to "Save". That should set a cookie that is applied on every subsequent Google visit until the cookie is cleared.

I suppose it could be overridden by a link that tells Google you want results in Japanese, such as

https://www.google.com/search?q=firefox&hl=ja

If you start a fresh search from Firefox's address bar or the new tab page search box, does your results page URL include that (amongst many other parameters)?

PROBLEM SOLVED - THANK YOU SO MUCH! I didn't realize the blue button was a "Save" button because it was in Japanese too. Tried the same search I've been using as a test and...no Japanese anywhere! Problem probably arose from a Japanese visitor who I think used this computer a few times.

THANKS AGAIN FOR YOUR HELP!

Thanks for reporting back, and sorry I didn't think to mention that earlier. I first switched from English to Japanese, so of course I already knew what the buttons said.