Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I haven't received my confirmation email

  • 5 antwoorde
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur kharon13

more options

Hi. I try Sign up to create Firefox account. But i cant confirm my email. Inbox in e-mail is empty, spam filter empty. What can i do?

Hi. I try Sign up to create Firefox account. But i cant confirm my email. Inbox in e-mail is empty, spam filter empty. What can i do?

All Replies (5)

more options

if i try enter on firefox "Sign in to Sync" i seen this

more options
more options

This response means that your email server has rejected (bounced0 the email send by Firefox Sync and that the account has been locked because of this. Mozilla uses Amazon AWS and some email servers may not trust this domain.

more options

I did not receive a letter of confirmation, although on another mailbox, everything is fine. But I need this mailbox to work.