This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloading backup emails

  • 1 antwoord
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur Eanie

more options

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously.

New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please.

PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously. New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please. PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Gekose oplossing

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.