This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I just downloaded thunderbird, ran install and when I tried to open it

more options

I just downloaded thunderbird, ran install and when I tried to open it, it said I have no profile. why didn't the wizard ask me to set up a profile. what do I do now?

I just downloaded thunderbird, ran install and when I tried to open it, it said I have no profile. why didn't the wizard ask me to set up a profile. what do I do now?

All Replies (5)

more options

What operating system are you on?

more options

Windows 7, 64 bit professional

more options

Okay, hopefully someone who knows that operating system can step in. I'm on Linux, so I can only guess what to do on your side.

See the following for information on creating a profile:

https://support.mozilla.org/en-US/kb/using-multiple-profiles

To summarize:

In Terminal run: "thunderbird -ProfileManager" Click on "Create Profile" Name it: default Use the default folder location. Tick "Don't ask at start up" And finally click "Start Thunderbird"

more options

So, when I try to open Thunderbird I get the message about a profile and it closes. All I get otherwise is a DOS screen. I can easily put my Seamonkey profile in but I don't see a way to do it in windows explorer files.

Again, I'm not sure why the wizard did nothing to help me set up the program.

more options

Yea, it's weird.

One possibility is that it's choking on something. Check to see if a profile doesn't already exist.

See the following link on how to find it:

https://www.arysontechnologies.com/updates/find-thunderbird-profile-location-windows/

If there is a profile under the Thunderbird directory, make sure Thunderbird isn't still running in the background, and then move the contents of that folder to a backup location.

Then restart Thunderbird.

Gewysig op deur Robert Spencer