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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox deleted all of my bookmarks today 5/24/2019 and even after doing sync they are still missing

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  • Laaste antwoord deur bob3535r

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Today 5/24/2019 Firefox required that I create a firefox account which was not necessary earlier today and then required that I download firefox to my phone which I did. But when I am logged in and do the sync now command my bookmarks are still missing from earlier today. How do I get them and all of my settings back to the previous state?

Today 5/24/2019 Firefox required that I create a firefox account which was not necessary earlier today and then required that I download firefox to my phone which I did. But when I am logged in and do the sync now command my bookmarks are still missing from earlier today. How do I get them and all of my settings back to the previous state?

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It seems that I somehow ended up with two different versions of Firefox on my system in different directories, one of which is on Firefox version 66 and does load all of my data (bookmarks, etc.) but the installation of Firefox on version 67 cannot find my data even when I do the sync command. Obviously I then saved off all of my data from version 66 to Chrome. So I am not sure if version 67 installed to the wrong directory?

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