Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My folders have gone. One of my inboxes says it is full yet only has about 8 emails in it, will not let me delete or move the emails elsewhere.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

trentlockgolf
trentlockgolf
more options

Hello,

1. We have 9 emails with you - our invoices@ email inbox is saying it is too full even though there are only x8 emails in there, it will not let me delete any or move any, they just bounce right back into the inbox. This means that no invoices are being received.

2. Our enquiries inbox had lots of folders and subfolders and they have now completely GONE!

3. I need to make it so that any emails that go to our shop@ inbox, only go to enquiries@ inbox (and then delete shop) but this matter is not as urgent as the previous two.


Thank you

Hello, 1. We have 9 emails with you - our invoices@ email inbox is saying it is too full even though there are only x8 emails in there, it will not let me delete any or move any, they just bounce right back into the inbox. This means that no invoices are being received. 2. Our enquiries inbox had lots of folders and subfolders and they have now completely GONE! 3. I need to make it so that any emails that go to our shop@ inbox, only go to enquiries@ inbox (and then delete shop) but this matter is not as urgent as the previous two. Thank you

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is the account IMP perhaps? I suggest you log into your providers webmail and actually delete some mails then empty the trash as what is in trash counts towards quota usage in every IMAP mil account I have ever had.