This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot install old profile from a recovery disk, how can I

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Yui-N
Yui-N
more options

Had to reinstall win on new drive because old drive refused to boot. was able to recover profile, but for some reason it will not copy, nor recover any of the profiles in the old profile folder

Had to reinstall win on new drive because old drive refused to boot. was able to recover profile, but for some reason it will not copy, nor recover any of the profiles in the old profile folder

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Yui-N, could you describe how far you are getting in the process?

  • You are able to access your old drive as a secondary (non-booting) hard drive, or you have a backup of the drive?
  • You copied folders from the old Firefox data folder to the new one, and Firefox ignores the pasted folders? You may need to update the Profiles.ini file to recognized the added folders (more suggestions on that when needed).
FredMcD
FredMcD
more options

Note: Some versions of Quantum change how the data files are set up, so they are not backward compatible.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:preferences).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Location used for the disk cache and other temporary files (Local Directory on about:preferences).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\