This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 68 freezes whole computer

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Hellothere

more options

When I installed Firefox v68 and started the program, it freezed my whole computer completely, even Ctrl-Alt-Delete didn't work. Only a hard reset of the PC (switching off power and restart) revived the system. Sometimes it works for a secodn or two, displaying the start page but then it freezes the system, most times though even clicking the firefox icon to start the program makes the whole system to run aground. The former version of firefox runned fine and solved the problem by reinstalling version 65.

When I installed Firefox v68 and started the program, it freezed my whole computer completely, even Ctrl-Alt-Delete didn't work. Only a hard reset of the PC (switching off power and restart) revived the system. Sometimes it works for a secodn or two, displaying the start page but then it freezes the system, most times though even clicking the firefox icon to start the program makes the whole system to run aground. The former version of firefox runned fine and solved the problem by reinstalling version 65.

Gekose oplossing

I am having the same problem with several computers. They are all Dell Optiplex 9010s. I found that If you start Task Manager before opening Firefox the first time, go to performance tab, you will see that disk utilization goes to 100% for two minutes. Then everything frees up and Firefox starts working. The only solution I found was to install Windows 10 1903. After installing 1903, Firefox started working right away.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

I am having the same problem with several computers. They are all Dell Optiplex 9010s. I found that If you start Task Manager before opening Firefox the first time, go to performance tab, you will see that disk utilization goes to 100% for two minutes. Then everything frees up and Firefox starts working. The only solution I found was to install Windows 10 1903. After installing 1903, Firefox started working right away.

more options

Thanks a lot! This seemed to have solved the problem. I do have a Dell as well, though bit different model (Optiplex 7010 SFF) but it worked indeed after I downloaded the Windows 10 1903 version. Cheers!