This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Something weird happening on Mac

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

My 2018 Macbook Pro updated last night and this morning I opened Firefox to find the window somewhat zoomed in, and it seems like I’m unable to zoom out. It’s hard to describe, but essentially the bookmark toolbar, all tabs and window header are gone, and if I zoom back out in “view” they stay gone. Same goes for the actual top of the webpage I’m on, any webpage. If I go into “preferences” I can scroll up and down the menu on the right side but still can’t see the very top, and I can’t see the options on the left so I can’t fix it that way. I already reinstalled it and it did nothing. I also tried to adjust my Mac display settings and it also does nothing. What’s wrong? Someone fix it please, I HATE Safari, I want my firefox back!!!!

My 2018 Macbook Pro updated last night and this morning I opened Firefox to find the window somewhat zoomed in, and it seems like I’m unable to zoom out. It’s hard to describe, but essentially the bookmark toolbar, all tabs and window header are gone, and if I zoom back out in “view” they stay gone. Same goes for the actual top of the webpage I’m on, any webpage. If I go into “preferences” I can scroll up and down the menu on the right side but still can’t see the very top, and I can’t see the options on the left so I can’t fix it that way. I already reinstalled it and it did nothing. I also tried to adjust my Mac display settings and it also does nothing. What’s wrong? Someone fix it please, I HATE Safari, I want my firefox back!!!!
Aangehegde skermkiekies

Gekose oplossing

The folder may be hidden.

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.

more options

I have no Firefox or Mozilla folder in Library/Application Support ... any other ideas? I did re-install Firefox completely, so could it be something my device is doing instead?

more options

Gekose oplossing

The folder may be hidden.