This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird upgrade from 68.0 (32 bit) to 68.1 (64 bit)

  • 3 antwoorde
  • 2 hierdie probleem
  • 10 views
  • Laaste antwoord deur horseybob

Sarabande
Sarabande
more options

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Windows 10 with latest updates. I upgraded to 68.1 and I note that the 64 bit version has installed itself (the upgrade to 68.0 was still 32 bit). In the process Thunderbird has lost all my mails and accounts. How can I retrieve everything to import into 68.1? Any advice would be much appreciated. In the meantime I am still using 68.0

Gekose oplossing

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

Lees dié antwoord in konteks 👍 0

All Replies (3)

Sarabande
Sarabande Vraag-eienaar
more options

Gekose oplossing

Solved this one myself. It's a question of profiles. Help > Troubleshooting Information. Click on Profiles and set the default profile to my previous and Hey presto!

For those in Thunderbird that ever read this, this is a really annoying problem (use of multiple profiles) that I also encountered with Firefox upgrade to 68. It would have been so much easier if this change had been well communicated.

Issue now closed.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Information like this helps improve our support. So Thank you for reporting this.

horseybob
horseybob
more options

But my installation of TB 68.1 won't let me open the troubleshooting menu. Nor Options. Now I have to uninstall 68 and reinstall 60 every time I start TB. What's the problem here?