Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After latest Windows 8.1 update, can't print.

  • 7 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur harleyl51

more options

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

All Replies (7)

more options

Hello,

Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

If so, and if it didn't work, Can you share your Firefox version?

Thanks!

more options

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.

more options

Hello,

Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Let us know if that solved the issue.

more options

Thank you but the problem still exists.

more options

Anyone else have any thoughts? I can't even print to file or PDF.

more options

Hello again,

Try reinstalling the driver of your printer from the manufacturer's website.

And would be nice to have an screenshoot of the error in order to get more information / context.

more options

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. Its called HUBRIS. Thanks for you help though.