This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox has disabled all my add-ons, again

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

davidtinwong
davidtinwong
more options

My firefox is up to date. It is on 69.0.1 (Quantum).

I cannot re-enable the addons. The only way to get it to work is to redownload it manually.

I have already reset the app.update.lastUpdateTime.xpi-signature-verification preference in about:config. Still same problem.

Similar questions have been asked in the forums 4 months ago. Apparently there has been a hotfix pushed out to update since then, but it probably isnt doing anything for my firefox.

My firefox is up to date. It is on 69.0.1 (Quantum). I cannot re-enable the addons. The only way to get it to work is to redownload it manually. I have already reset the app.update.lastUpdateTime.xpi-signature-verification preference in about:config. Still same problem. Similar questions have been asked in the forums 4 months ago. Apparently there has been a hotfix pushed out to update since then, but it probably isnt doing anything for my firefox.

All Replies (1)

FredMcD
FredMcD
more options

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.