This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can access the router(192.168.1.1) but NOT the Internet (server not found)

  • 2 antwoorde
  • 2 hierdie probleem
  • 6 views
  • Laaste antwoord deur sparkymiller

sparkymiller
sparkymiller
more options

I'm at a loss..Have a hardwired Dell laptop that's running FFox 52.3.0ESR same version as a desktop here( that works fine). While I can access the router(192.168.1.1) ,login, change stuff.. the Dell refuse to get to the Internet. No firewall, No antivirus, reset router, etc. Not a cabling issue(Lan connected) and remember I CAN access the router... even tried different router ports. FFox is configured the same as the desktop, same version..same options. Does anyone know what's blocking Internet access ? Any help is appreciated !! Jay

I'm at a loss..Have a hardwired Dell laptop that's running FFox 52.3.0ESR same version as a desktop here( that works fine). While I can access the router(192.168.1.1) ,login, change stuff.. the Dell refuse to get to the Internet. No firewall, No antivirus, reset router, etc. Not a cabling issue(Lan connected) and remember I CAN access the router... even tried different router ports. FFox is configured the same as the desktop, same version..same options. Does anyone know what's blocking Internet access ? Any help is appreciated !! Jay

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe a problem with the DNS setup (192.168.1.1 is a numeric IP ? What DNS server is currently selected? Can you do a DNS lookup via the about:networking#dnslookuptool tool ? You can try to set the DNS server to Google (8.8.8.8 and 8.8.4.4).

sparkymiller
sparkymiller Vraag-eienaar
more options

192.168.1.1 is the address of my router, I can type in name/password and change the config of the router. this works same as the other PCs I have. entering 8.8.8.8 gave a 'The connection has timed out' message whereas 'www.google.ca' gives the server not found' message. None of the internet sites I use daily connect yet I can 'connect' to the router. Cuiously my desktop has the same Firefox version(52.3.0ESR) which I believe was the last one that ran on XP and allowed a couple 'add-ons' I use. I just don't undersand why it works on a desktop and not the laptop.. same OS, same firefox, same router..... Jay