This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

removed firefox from ONE machine. reinstalled and signed into SYNC. SYNC does not find my old data and I cannot get the settings from other machines. WHY?

  • 2 antwoorde
  • 2 hierdie probleem
  • 13 views
  • Laaste antwoord deur FredMcD

ronhelms.jobsearch
ronhelms.jobsearch
more options

I uninstalled and then reinstalled FF on one desktop. I turned on SYNC after reinstall. NOTHING is brought into the reinstalled FF. I can see the different accounts I have synced, and one of them matches the name of the laptop with last sync from 14 days ago. HOW do I get FF to pull all that data into the new FF install and not keep any of the data it has for SYNC (which is mostly nothing) now?

rhelms’s Firefox on RHELMS-1-LT Last sync 5 minutes ago near Chantilly, VA, United States

rhelms’s Firefox on RHELMS-1-LT Last sync 10 days ago near Herndon, VA, United States

I want to ignore the one from 5 minutes ago and replace with ALL the data from the one last synced from 10 days ago.

I uninstalled and then reinstalled FF on one desktop. I turned on SYNC after reinstall. NOTHING is brought into the reinstalled FF. I can see the different accounts I have synced, and one of them matches the name of the laptop with last sync from 14 days ago. HOW do I get FF to pull all that data into the new FF install and not keep any of the data it has for SYNC (which is mostly nothing) now? rhelms’s Firefox on RHELMS-1-LT Last sync 5 minutes ago near Chantilly, VA, United States rhelms’s Firefox on RHELMS-1-LT Last sync 10 days ago near Herndon, VA, United States I want to ignore the one from 5 minutes ago and replace with ALL the data from the one last synced from 10 days ago.

Gekose oplossing

I thought maybe connecting through my VPN might be the culprit. Connected to internet without my work VPN and NOW my firefox is syncing.

Hope this helps anyone else that runs into this!

Lees dié antwoord in konteks 👍 1

All Replies (2)

ronhelms.jobsearch
ronhelms.jobsearch Vraag-eienaar
more options

Gekose oplossing

I thought maybe connecting through my VPN might be the culprit. Connected to internet without my work VPN and NOW my firefox is syncing.

Hope this helps anyone else that runs into this!

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with similar problems.