This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

WidevineCdm crashing on every major streaming site

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Ever since about a week ago WidevineCdm has been crashing on Netflix/Amazon Video/Hulu and I'm not sure how to fix it. I've tried refreshing, trying in safemode, redownloading firefox, making a new profile, and turning on/off DRM but nothing has worked. I am able to stream on Microsoft Edge and have yet to try Chrome, but this does seem like a browser side issue. Is there a way to redownload widevinecdm, or do I have to wait it out for an update. This issue doesn't seem to be happening with my other friends so it might be an issue with a corrupt file, but I don't know how to solve this as I have already uninstalled and reinstalled Firefox.

I would love to stay with Firefox, but as of now it is very frustrating to not be able to access streaming websites.

Ever since about a week ago WidevineCdm has been crashing on Netflix/Amazon Video/Hulu and I'm not sure how to fix it. I've tried refreshing, trying in safemode, redownloading firefox, making a new profile, and turning on/off DRM but nothing has worked. I am able to stream on Microsoft Edge and have yet to try Chrome, but this does seem like a browser side issue. Is there a way to redownload widevinecdm, or do I have to wait it out for an update. This issue doesn't seem to be happening with my other friends so it might be an issue with a corrupt file, but I don't know how to solve this as I have already uninstalled and reinstalled Firefox. I would love to stay with Firefox, but as of now it is very frustrating to not be able to access streaming websites.

All Replies (1)

more options

Widevine is installed in the gmp-widevinecdm folder in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.