This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I could not log into my Firefox account due to cookies and storage blocked

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur aki66

more options

I tried all the settings changes suggested here. Then I "refreshed" Firefox and I can now ask this question. Also, the gmail log-in would not proceed to password by "Next" after username.

Now I have lost my master password, although all my passwords have been preserved. It said it was unset but would not let me use the previous one. Is that usual? Also, of course, I have to re-install my add-ins. Is there a check for database corruption which could fix this sort of thing without "refresh" ?

I tried all the settings changes suggested here. Then I "refreshed" Firefox and I can now ask this question. Also, the gmail log-in would not proceed to password by "Next" after username. Now I have lost my master password, although all my passwords have been preserved. It said it was unset but would not let me use the previous one. Is that usual? Also, of course, I have to re-install my add-ins. Is there a check for database corruption which could fix this sort of thing without "refresh" ?

Gekose oplossing

I think it seem a problem with cookie remembering..

check this link as well https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Pity I can't edit the question. I can't enter any master password. What might be wrong?

The gmail issue occured yesterday after new Firefox version 70.0(64bit) for Windows.

more options

It seems an issue with cookie remembering. Are you using any cleaner software like CCCleaner or something else?

more options

Gekose oplossing

I think it seem a problem with cookie remembering..

check this link as well https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them