This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Messages are being deleted when they should not be

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Matt

Nathan Rosenthal
Nathan Rosenthal
more options

I have set message retention rules for each folder under my Comcast mail account but they are not being followed. For the main Inbox folder I only keep messages for 15 days but most for most other folders in this account I have selected not to delete messages automatically and not to use the account setting. Thunderbird has deleted messages in these folders anyway. I suspect the Inbox retention rule is being invoked.

I have changed the Account settings to "Do not delete". Perhaps that will help.

I have set message retention rules for each folder under my Comcast mail account but they are not being followed. For the main Inbox folder I only keep messages for 15 days but most for most other folders in this account I have selected not to delete messages automatically and not to use the account setting. Thunderbird has deleted messages in these folders anyway. I suspect the Inbox retention rule is being invoked. I have changed the Account settings to "Do not delete". Perhaps that will help.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

despite any settings in Thunderbird, the server setting rule in IMAP mail accounts, so if comcast has say a 7 day retention on deleted mail, that will over ride your choices in Thunderbird.