This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I've turned off all junk mail controls and deleted all junk mail rules yet Thunderbird is still calling emails I have signed up for 'Junk'.

  • 6 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Toad-Hall

more options

I just want ALL emails to go to my Inbox. I repeatedly 'Mark as Not Junk' the emails I want to receive but they keep getting filtered out. I have unchecked everything I can find in Settings related to Junk but Tbird insists on filtering out random emails.

I just want ALL emails to go to my Inbox. I repeatedly 'Mark as Not Junk' the emails I want to receive but they keep getting filtered out. I have unchecked everything I can find in Settings related to Junk but Tbird insists on filtering out random emails.

Gekose oplossing

In Webmail account... Check under 'Settings' > 'Filters & Blocked Senders'

You will find sections to do with :

  1. Filters
  2. Blocked Senders
  3. Safe Senders : This prevents senders you know from being blocked
  4. Spam :Choose how you want your email account to handle spam:
  • Deliver the email to inbox.
  • Prefix the email subject with the text "SPAM:" and deliver to inbox.
  • Place the email in the Spam folder.
  • Delete the email.
Lees dié antwoord in konteks 👍 0

All Replies (6)

more options

Your mail provider is? and the account type is?

more options

Time Warner and IMAP.

more options

and have you opted out of time warners junk/spam filtering?

more options

I just went back and reviewed Spectrum/Time Warners setup instructions for IMAP on Thunderbird and there is absolutely no mention of any filtering other than what is set up in Thunderbird. Am I missing something????

more options

https://www.spectrum.net/support/internet/email-security/ Spectrum email has a built-in spam filtering system. All emails flagged and moved to the spam folder will be automatically reported to help refine our filtering system. Messages are permanently deleted from the Spam folder after 14 days and after three days in the Trash folder.

Spectrum helps block spam by using anti-spam filters. These special devices utilize optical character recognition (OCR) to filter out messages that contain key words, phrases, and images commonly found in spam. We block approximately 150 million spam messages per day from reaching our customers.

In addition to using anti-spam filters, Spectrum offers comprehensive Security Suite software with built-in spam control.

more options

Gekose oplossing

In Webmail account... Check under 'Settings' > 'Filters & Blocked Senders'

You will find sections to do with :

  1. Filters
  2. Blocked Senders
  3. Safe Senders : This prevents senders you know from being blocked
  4. Spam :Choose how you want your email account to handle spam:
  • Deliver the email to inbox.
  • Prefix the email subject with the text "SPAM:" and deliver to inbox.
  • Place the email in the Spam folder.
  • Delete the email.