This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost My saved passwords how to retieve it back

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur FredMcD

Suman_Fire
Suman_Fire
more options

I have formatted my laptop and reinstall Mozilla and logged in with new password as i forgot the old one. when i logged in i don't see my saved logins and password.

I have formatted my laptop and reinstall Mozilla and logged in with new password as i forgot the old one. when i logged in i don't see my saved logins and password.

All Replies (1)

FredMcD
FredMcD
more options

If you are talking about sync;

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address