This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My Firefox Browser crashes when i type "fi" in the search address

more options

When i type "fi" in the search address, firefox freezes and i have to force close it. I have reinstalled firefox three times, disabled all the extensions, resetted settings and everything, but still when i type just the letters F and I in sequence in the address bar (only there) everything freezes. i tried other combinations, but everything else is fine. if "fi" is written with other letters in the same word it's fine, but if i start a new word with that, whatever it's the only word or not, the problem reappears. i have totally no idea what causes this wierd bug and i'm out of options, i need help. thank you.

When i type "fi" in the search address, firefox freezes and i have to force close it. I have reinstalled firefox three times, disabled all the extensions, resetted settings and everything, but still when i type just the letters F and I in sequence in the address bar (only there) everything freezes. i tried other combinations, but everything else is fine. if "fi" is written with other letters in the same word it's fine, but if i start a new word with that, whatever it's the only word or not, the problem reappears. i have totally no idea what causes this wierd bug and i'm out of options, i need help. thank you.
Aangehegde skermkiekies

Gewysig op deur rain.blue.night

All Replies (6)

more options

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

more options

hi, thanks for answering me. i did what you told but it is empty and it says that no crash report was sent.

more options

Firefox may be having problems doing a lookup in the Places database (history, bookmarks) or retrieving search suggestions. Could you disable all three of those and see whether that helps? Here's how:

Call up the Options page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Search.

In the third section on the right, Search suggestions', make sure this box is not checked:

[_] "Show search suggestions in address bar results"

In the left column, click Privacy & Security.

On the right side, scroll down to the Address Bar section. Remove the check from these items:

[_] "Browsing history" [_] "Bookmarks"

Any improvement?

more options

Hi, did it but not even a slight change :(

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can also check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

It seems all okay but the caches. Can that be the problem?

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 10240KiB + The database has been vacuumed + Final database size is 10240KiB