This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I just installed a new hard drive. I copied my Thunderbird profile from my old drive but I don't see my profiles on the new install.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur eric52

more options

I recently upgraded to Win10 and also installed a new hard drive at the same time. Following the instructions from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer , I copied my profiles from the old drive to the TB file on the new drive. When I reopened TB, my profiles are not there.

I recently upgraded to Win10 and also installed a new hard drive at the same time. Following the instructions from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer , I copied my profiles from the old drive to the TB file on the new drive. When I reopened TB, my profiles are not there.

All Replies (3)

more options

Gekose oplossing

more options

I followed your instructions as best I could but still no luck.

more options

Matt:

I tried it again but this time went deeper into the folder and everything is back to normal. Thanks for your help.

Eric