This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Transfer of thunderbird from win 10 to win 7 has lost my passwords, what file in profile are they stored in?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 13 views
  • Laaste antwoord deur Matt

joostendorp
joostendorp
more options

My windows 10 laptop has been murdered and the only thing that was salvageable was my SSD hard drive. The only spare computer in the house is the house Windows 7 laptop ( I abhor Win 10 ) for general usage. I have transferred thunderbird and firefox over the years and never had a problem. Firefox took the whole of yesterday and today I have thunderbird transferred except for the passwords. In firefox instructions you list what is stored in the profile files. However this is not the case with thunderbird. Although it sounds easy, windows 10 does not want to revert to windows 7. Any ideas

My windows 10 laptop has been murdered and the only thing that was salvageable was my SSD hard drive. The only spare computer in the house is the house Windows 7 laptop ( I abhor Win 10 ) for general usage. I have transferred thunderbird and firefox over the years and never had a problem. Firefox took the whole of yesterday and today I have thunderbird transferred except for the passwords. In firefox instructions you list what is stored in the profile files. However this is not the case with thunderbird. Although it sounds easy, windows 10 does not want to revert to windows 7. Any ideas

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Did you compare all the files in the profile on the SSD with what has been copied to the Win 7 laptop?

Are the Thunderbird versions the same on the broken Win 10 laptop and the Win 7 one? Which version is it. Assuming TB 68.4.2 the for the passwords the files key4.db and logins.json are needed.

Gewysig op deur christ1

joostendorp
joostendorp Vraag-eienaar
more options

Thanks for your reply. TB versions were the same. OK so I don't have a key4.db, but I have now discovered by going to my email server direct that Firefox also stores the passwords, So I am now up and running. This was going to be traumatic as there were something like 10 email addresses, whilst I had my passwords, the rest of the family did not. Thank you for your ideas.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

joostendorp said

Thanks for your reply. TB versions were the same. OK so I don't have a key4.db, but I have now discovered by going to my email server direct that Firefox also stores the passwords, So I am now up and running. This was going to be traumatic as there were something like 10 email addresses, whilst I had my passwords, the rest of the family did not. Thank you for your ideas.

Despite admonition to the contrary, there is nothing wrong with a piece of paper for remembering passwords. It is very unlikely a burglar in your home will be looking for email passwords.