This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why I can not open firefox when it have a new update.

  • 6 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.
Aangehegde skermkiekies

All Replies (6)

more options

Try installing the browser from; Download Firefox For All languages And Systems {web link}


Is the problem still there?

more options

Thank you for your advice. I have installed a Firefox 73.0 (64-bit). I will wait for a new Firefox update that Is it made me a problem or not.

If I have a progress, I will report you.

Thank you.

more options

FredMcD said

Try installing the browser from; Download Firefox For All languages And Systems {web link} Is the problem still there?

Today Firefox has downloaded an update, but after close and reopen, It cannot be launched. Please give me some advice.

$ ls -l /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/0/ total 11848

   0 drwxr-xr-x@ 5 mr.suradetc.  staff   160B Feb 21 08:31 ./
   0 drwxr-xr-x@ 3 mr.suradetc.  staff    96B Feb 15 09:28 ../

11832 -rw-------@ 1 mr.suradetc. staff 5.8M Feb 21 08:31 update.mar

   8 -rw-r--r--@ 1 mr.suradetc.  staff     8B Feb 21 08:31 update.status
   8 -rw-r--r--@ 1 mr.suradetc.  staff     7B Feb 21 08:31 update.version
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Thank you for your advice. I try to both methods, but the problem still there. My step are, 1.I start Firefox with a command line and force Firefox to get an update, show in the first picture. 2.I restart Firefox in safe mode, show in the second picture. In this step, I found a new error message as shown in the third picture.

Sincerely, Mr.Suradet C.

more options

I called for more help.