This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Uninstalled then reinstalled TB. Cannot log into ISP.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur sfhowes

sluchuck
sluchuck
more options

Running Windows 10. About a week ago, TB stopped logging into ISP (Verizon Yahoo). Got TB messages to the effect that my login parameters were wrong. I verified Server Settings and Password with ISP. Tried many suggestions found online. In desperation I uninstalled and reinstalled TB (wish I hadn't). Used uninstall wizard but found filename "Thunderbird" scattered in multiple folders, some protected files I could not delete. Deleted those I could. Tried to get a clean Reinstall. Reinstalled and verified Server Settings again. I try to download email by click on "Get Messages." Receive message in lower left hand corner: "NAME.verizon.net: Host contacted, sending login information..." It times out, then I receive the following errors: "Error with account NAME.verizon.net" and "Sending of password for user NAME did not succeed. Mail server pop.mail.yahoo.com responded: Server error - Please try again later." The password recorded in "Saved Passwords/Saved Logins" is correct. I tried playing with parameters like Authentication Method, POP/IMAP, etc. No joy.

Running Windows 10. About a week ago, TB stopped logging into ISP (Verizon Yahoo). Got TB messages to the effect that my login parameters were wrong. I verified Server Settings and Password with ISP. Tried many suggestions found online. In desperation I uninstalled and reinstalled TB (wish I hadn't). Used uninstall wizard but found filename "Thunderbird" scattered in multiple folders, some protected files I could not delete. Deleted those I could. Tried to get a clean Reinstall. Reinstalled and verified Server Settings again. I try to download email by click on "Get Messages." Receive message in lower left hand corner: "NAME.verizon.net: Host contacted, sending login information..." It times out, then I receive the following errors: "Error with account NAME.verizon.net" and "Sending of password for user NAME did not succeed. Mail server pop.mail.yahoo.com responded: Server error - Please try again later." The password recorded in "Saved Passwords/Saved Logins" is correct. I tried playing with parameters like Authentication Method, POP/IMAP, etc. No joy.

Gekose oplossing

  1. Are you talking about one or two email accounts? Verizon and Yahoo? Or are they the same account (not familiar with these email providers)
  2. Can you log into the web mail services of your email provider using a web browsers?
  3. Is it possible that your email provider enabled a restriction? For example for Gmail, one has to allow "less secure applications" for thunderbird to be able to connect.
Lees dié antwoord in konteks 👍 0

All Replies (2)

TB2
TB2
more options

Gekose oplossing

  1. Are you talking about one or two email accounts? Verizon and Yahoo? Or are they the same account (not familiar with these email providers)
  2. Can you log into the web mail services of your email provider using a web browsers?
  3. Is it possible that your email provider enabled a restriction? For example for Gmail, one has to allow "less secure applications" for thunderbird to be able to connect.
sfhowes
sfhowes
  • Top 25 Contributor
more options

See this discussion on Verizon/Yahoo:

https://support.mozilla.org/en-US/questions/1282410#answer-1299175