Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cant download from microsoft store

more options

I try to download from microsoft store, I get this message

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (ms-windows-store) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address.
I try to download from microsoft store, I get this message The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (ms-windows-store) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address.

All Replies (1)

more options

Hi jertigger2222, could you take a look at the following preference:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box in the page, type or paste ms-w and pause while the list is filtered

(3) If the network.protocol-handler.external.ms-windows-store preference is bolded and has a value of false, double-click it to restore the default value of true

The goal is either to get the ms-windows-store: URL to launch directly into the Windows 10 Store app, or at least to give you a choice of how to handle it.