This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot get firefox homepage to call up my gmail account.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur garymunday

Wofford
Wofford
more options

just get a blank page. I cannot get firefox to get to google mail period. I've used my gmail page as a homepage for years, cannot any longer in the past couple of months

just get a blank page. I cannot get firefox to get to google mail period. I've used my gmail page as a homepage for years, cannot any longer in the past couple of months

Gekose oplossing

I have no idea what containers are. I have always been able to send/receive gmail on firefox until a week or so ago. Now, I can only do it in "private browsing." Why?

Lees dié antwoord in konteks 👍 0

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Are you able to access your gmail account at all using Firefox?

What do you currently have set as your homepage?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you possibly using containers ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
garymunday
garymunday
more options

Gekose oplossing

I have no idea what containers are. I have always been able to send/receive gmail on firefox until a week or so ago. Now, I can only do it in "private browsing." Why?