This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Legitimate mail is treated as junk and going to my junk mail folder

  • 3 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur gatkeepers

gatkeepers
gatkeepers
more options

Mail from known recipients is going to my junk mail folder when my junk mail controls are correctly set in Settings. Adaptive learning is turned on too.

Mail from known recipients is going to my junk mail folder when my junk mail controls are correctly set in Settings. Adaptive learning is turned on too.

All Replies (3)

Stans
Stans
more options

Mark them as not junk, so that Thunderbird's adaptive learning "learns" those messages are not junk.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

see https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

gatkeepers
gatkeepers Vraag-eienaar
more options

I would be good if marking them would make Thunderbird's adaptive learning "learn" those messages are not junk.