This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

"Reply To" in the composition window does not work in Thunderbird 68.9.0

  • 6 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur desai2

more options

I am ready to compose a new message. I address the message to a group and since I want the response to go to a different person, I enter the person's email in "Reply To" option. Thunderbird won't let me send the message. I have used the feature in the past for years. Is there is a fix to the problem?

Thanks in advance.

Not computer savvy

I am ready to compose a new message. I address the message to a group and since I want the response to go to a different person, I enter the person's email in "Reply To" option. Thunderbird won't let me send the message. I have used the feature in the past for years. Is there is a fix to the problem? Thanks in advance. Not computer savvy

Gekose oplossing

It's not a TB issue, as some mail providers may allow non-registered Reply-to addresses, and some may not.

https://support.mozilla.org/en-US/questions/1260352

https://support.mozilla.org/en-US/questions/1270491

Lees dié antwoord in konteks 👍 0

All Replies (6)

more options

What error message do you receive when Thunderbird refuses to send the message?

more options

It gives me the following error message. An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please check the message and try again.

more options

This problem came up some time ago with AT&T accounts. The issue was that the Reply-to address wasn't an AT&T account already in TB or designated as an 'authorized' address in the sending account's webmail settings. This makes sense, that you can't specify a Reply-to address that you don't 'own'.

If you can't add the account in the Reply-to field, add a line in the message body such as 'Please direct all replies to abcd@example.org'.

more options

Thanks; at least I now know what the issue is. I suppose i just have to live with it. Ideally, TB design team should fix the problem.

more options

Gekose oplossing

It's not a TB issue, as some mail providers may allow non-registered Reply-to addresses, and some may not.

https://support.mozilla.org/en-US/questions/1260352

https://support.mozilla.org/en-US/questions/1270491

more options

Thank you very much for your help.